Shipping & Returns



Bowcci ships to and within the United States and Canada only. All prices listed are in USD.

Shipping Costs
Order Size Shipping: Available to USA & Canada only
$0.01-$24.99 $5.99
$25.00-$39.99 $6.99
$40.00-$74.99 $7.49
$75.00 and over FREE SHIPPING

Shipping Time

Bowcci dog bows are handmade to order and may require up to 5 days for your bow(s) to be made.
They will ship within 5 business days - no long waits for top quality, deluxe bows.

Pet jewelry, collars, clothing and all items other than dog bows are shipped within 24-48 hours of receiving the order. Back ordered items may be delayed. You will be notified if an item is on back order.

Note that Bowcci dog bows are designed and handcrafted exclusively in a studio near Toronto, Canada and will ship separately from all other items. No additional shipping charges will apply.


Method of Shipment

Pet jewelry, collars, clothing and all items other than dog bows are shipped via USPS First Class mail.
You will be provided with email confirmation and a tracking number.

Bowcci dog bows will be shipped via Canada Post Light Packet or Small Packet, depending on order size.


Inventory/Back orders

At Bowcci, we do our best to keep inventory up-to-date. Once an item is sold out, it is immediately updated. However, there is always the remote possibility that, due to demand/sales, an item has not been updated quickly enough prior to an ensuing sale. If such an overlap should occur and an item you have ordered is suddenly (unforeseen) out of stock, you will be immediately contacted.

You will be notified if an item is on back order. Back ordered items may be delayed. Generally back ordered items are in stock again within 14 days.


Returns

It is our goal to have you 100% satisfied with the item(s) you have purchased. If you have any concerns, please contact Bowcci immediately to allow us to resolve your problem. If we cannot resolve your issue to your satisfaction, and if you wish a return or exchange, a Return Authorization Number will be issued.

Before returning any item, you must email Bowcci for specific return instructions. Items will require a RETURN AUTHORIZATION NUMBER to be written on the outside of the package that is being returned.

All items must be returned within 14 days of your receipt and must be unused and in their original condition and packaging. All sales will be considered final on the 15th day. Shipping charges are not refundable. If the item has been used, it will be returned to you (with shipping costs at your expense).
All original packing materials must also be returned, including but not limited to tags, manuals, instructions, warranties, etc. You will be responsible for paying return shipping costs unless the item(s) you received was damaged or was the incorrect item. A 15% re-stocking fee will be charged if the merchandise was opened and not defective. If you qualified for the free shipping offer at checkout, actual shipping fees will be deducted from your refund.

Due to the time consuming nature of handcrafted Bowcci dog bows, Bowcci will refund all but a 20% restocking fee and your shipping fees. Items must be returned unused and in their original condition.

Return shipping is the responsibility of the customer. All returns must contain a Return Authorization Number issued by Bowcci. Please be sure to contact Bowcci for your authorization.


Safety

As with all dog toys and accessories, it is up to you to ensure your pet's safety and well-being.
We do our best to make all products as safe as possible however Bowcci cannot be held responsible
or liable for any accident or injury that may result from the use of our products.


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