FAQ

Thank you for visiting.

We are redesigning the website and are currently not open for business nor are we taking orders at this time.



1. How fast do you ship?
2. Where do you ship? Do you ship internationally?
3. What methods of payment do you accept?
4. Can my order be shipped to a different address than the one on my credit card?
5. How do I know if you received my order?
6. What is your return policy?
7. How are Bowcci bows produced?
8. Is the dog bow stiffener used safe?
9. What type of backings are attached to Bowcci dog bows?
10. My question isn't answered here. Now what?



1. How fast do you ship?
Bowcci dog bows are handmade to order and may require up to 5 days for your bow(s) to be made.
They will ship within 5 business days - no long waits for top quality, deluxe bows.

Pet jewelry, collars, clothing and all items other than dog bows are shipped within 24-48 hours of receiving the order via USPS First Class mail. Back ordered items may be delayed. You will be notified if an item is on back order.

See the Shipping page for more specific details pertaining to your location.

2. Where do you ship? Do you ship internationally?
Bowcci ships exclusively to the United States and Canada only. See the Shipping page for more details.

3.What methods of payment do you accept?
Payment options are PayPal, VISA, MasterCard, AmericanExpress and Discover Card. To place a secure order online via credit card, simply follow the regular checkout procedure to confirm order, which will take you to a PayPal page. On this final page you will see an option that says "Do not have a PayPal account, no problem, continue to checkout". Click and you are at the payment via credit card page.

All prices listed throughout the site are in USD.

4. Can my order be shipped to a different address than the one on my credit card?
Yes, however, the billing information must match the credit card information in order to process your payment.

5. How do I know if you received my order?
You will ALWAYS receive a Confirmation Email with your order details when your order is placed successfully. If you feel you may have missed your Confirmation Email, you can always log in to check your order(s) or feel free to contact Bowcci. We'll be more than happy to confirm receipt of your order if you are in doubt.

6. What is your return policy?
Please visit the Returns page for detailed information.

7. How are Bowcci bows produced?
Each Bowcci bow is completely handmade and constructed with great attention to detail. Bows are
shaped and stiffened for durability and long lasting repeated wear. Stiffener is applied via brush, painted on by hand to reach all areas of the bow. This method creates a stronger bow (unlike spray stiffeners - which are easier & faster to apply however do not give you the most durable bow). Bowcci bows are top quality and use absolutely no glue or wires in their creations. All embellishments are firmly attached by handsewing only.

8. Is the dog bow stiffener used safe?
Absolutely. Dog bow stiffener is certified non-toxic by the Art and Creative Materials Institute.

9. What type of backings are attached to Bowcci dog bows?
Each Bowcci dog bow has two strong, durable, quality elastic bands securely handsewn on the back.

10. My question isn't answered here. Now what?
If you don't find the answers to your questions here, feel free to contact Bowcci. You will generally receive a reply within 24 hours.

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